Set On Request Threshold

iBex can automatically change the sell method to On Request for all remaining available units once a certain number of units have been booked.

There are several advantages of setting a threshold ...

  • You have more control over the sale of your last remaining rooms,
  • You have rooms ‘up your sleeve’ if any double bookings are made,
  • You can control who stays with you as it’s up to you to accept or reject the booking.
  • If you’re a PMS user this can be useful if you are selling some of your units as multiple room types as you can then reject the less profitable enquires if you feel a more profitable option will be booked.

Some Important notes:

  • The On Request Threshold is set at room type level so each room type can have different settings.
  • The setting applies to all units assigned to the room type that it is set for.
  • The setting is set indefinitely and cannot be overridden when trying to change the sell method on your availability calendar.
  • Online sales channels that are connected to your iBex system do not understand the on request setting so see any rooms on request as being unavailable. Therefore, any units on request will not be sold by the sales channels.


  • Select the Search Room Types option (in the Property Maintenance section in your menu).
  • Click on the ID for the room type that you want to set the threshold for.

  • Go into the Details tab.
  • Scroll down to the Advanced Rules section.
  • Amend the On Request Threshold by entering the number of units that you want sold as on request basis.

Click the Save room type button at the bottom of the screen.

If any online sales channels are being updated by your iBex Channel Manager, you must force through an update as this change will not automatically be sent by iBex. 

So you need to ask Support to do this for you.