Topics
- Urgent Help
- Sales Module
- Discuss
- Calendar
- Live Chat
- Website Manager
- Property Management System
- Room Servicing
- Extras
- Emails
- Creating Email Templates
- Selling Groups
- Customer & Companies
- Agents & Sales Channels
-
Rates
- Dynamic Rates
- Back End Setup Dynamic Rates
- Room Rate Selling Group Mapping
- Rate Calculation
- Back End Bookings
- Front Booking Screen Dynamic Rates
- Rates & Min Stays calendar screen
- What your Customers See
- Changing Rates - Guide
- Price Change Long Term
- Change Min Stay ( long term)
- Multiple Min Stay Prices
- Day of Week Price Variation
- Create New Rate
- Promo Codes
- Bookings
- Acquire Credit Card Details
- Make A Booking
- Full New Booking
- Cancel a Booking
-
Payments & Invoicing
- Invoice & Debtors
- Invoice Due Date
- Create Invoice
- Invoice Payments
- Reasign Invoice Payment
- Cancel / Amend Invoice
- Invoice Agents Comissions
- Invoice Journaling
- Reset Audit Errors
- Debtors
- Adding A Booking Payment
- Refund A Booking
- Charge Cancellation Fee
- Split Payments
- Customer & Company Account Trans
- Amend / Delete Booking Payment
- Reports
- Marketing Module
- Settings
Add Customer to Database
Whenever you or a customer makes a booking or an enquiry, their details are automatically saved in your database (as long as a minimum of 2 required fields are completed in the booking whether their name, email, telephone number, mobile or address).
The client's database will then be attached to any future booking or enquiry made by the customer as long as 2 of these fields (see above) match.
You can manually add and amend a customer in your database at anytime.
Instructions
- Select New Customer in the Customer, Companies & Agents section of the menu
- Complete the fields as required
- Click Save
TIP -When you add a customer to your database you can always add Notes or an Alert which will then be alerted to you on any bookings that the customer makes and/or link the customer to a company so that any settings for that company will be applied to that customer (such as special rates, terms, etc).