Your iBex account is pre-set to use standard templates for confirmations, quotes, held and On Request bookings and cancellations.
If you want to customise your own emails you can set up email templates which will automatically pull any required information from your property and booking details (such as Guest Name, booking dates, amount due, etc) and add it to your email.
You can also set up templates for emails that you regularly send as this will save you a great deal of time. A couple of examples of other email templates that you may want to use...
- Pre-arrival Welcome Email/Instructions
- Thank you for your stay (optionally include link to tripadvisor or other review system)
- Booking Amendment
- Deposit received
- Final Payment due/received
You can set up as many templates as you wish and either use them as required by selecting them from your template list when sending an email or even set iBex to send them automatically at a specific time.